We send all shipments as DHL packages. As a basic principle the German Parcel Service requires a signature when the merchandise is delivered. It is therefore necessary that the package is able to be accepted by someone. Should the first delivery attempt fail, a second attempt will be made on the next weekday. If this attempt also fails, the shipment is returned to the sender. In the case of another attempt to deliver, the LUMITRONIX® LED-Technik GmbH again charges the shipping flat rate if applicable.

Your advantages at LUMITRONIX:

Shipping costs

The shipping costs apply as a flat rate for the respective country of delivery. Weight, size or number of packages per order is relevant for the calculation of the shipping costs.

Within GermanyStandard: 4,90 EUR, Cash on delivery: 8,90 EUR
EU and Switzerland9,90 EUR

Request delivery dates

Please understand that even in the case of explicit requests we cannot make any exceptions regarding the shipping costs or the forwarding agent (normally DPD). Request delivery dates cannot be regarded.

Delivery times

Delivery times are indicated for each product in the shop. It can occur that these delivery times do not apply or rather change if e.g. between your order and your payment another customer orders and pays for a larger quantity or remaining stock or if suppliers revise their delivery times. If it can be anticipated that the indicated availability cannot be maintained, we will inform you about this via email or phone.

Unavailable items

Orders which contain items which are not or only limitedly available are usually withheld until all items are available. On request partial deliveries are also possible. For this purpose, if necessary, additional shipping costs can accrue, if the non-availability was already indicated before ordering. In the case of unforeseeable delays in delivery, we bear the costs for one or more partial deliveries.